FAQ
Frequently Asked Questions (FAQ)
1. Where is Darulibas located?
Our store is located at:
Shop No. 92–93, First Floor, Sitara Laal Plaza, Tata Market, Faisalabad, Pakistan
2. How can I place an order?
Simply browse our collection, select your preferred product and size, add it to your cart, and proceed to checkout. Follow the checkout instructions to complete your order.
3. What payment methods do you accept?
We currently offer Cash on Delivery (COD) across Pakistan.
4. Do you deliver all over Pakistan?
Yes, we deliver to major cities and towns across Pakistan through trusted courier services.
5. How long does delivery take?
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Major Cities: 2–4 business days
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Other Areas: 3–7 business days
Delivery times may vary during sales, holidays, or due to courier delays.
6. How much are the delivery charges?
Delivery charges are calculated at checkout. Any promotional free shipping offers will be displayed on our website.
7. Can I exchange my order?
Yes. You can request an exchange within 7 days of receiving your order, provided the item is unused, unwashed, and has all original tags attached.
8. Can I get a refund?
Refunds are only available according to our Refund Policy. Please contact us if you receive a defective or incorrect item.
9. Who pays the courier charges for an exchange?
If the product is not defective, the customer is responsible for the return courier charges.
If the product has a manufacturing defect or we sent the wrong item, we will assist you according to our exchange policy.
10. What should I do if I receive a damaged or incorrect product?
Please contact us within 48 hours of receiving your order.
Email us clear pictures of the item along with your order number at:
11. Can I open the parcel before payment?
No. According to the Cash on Delivery (COD) policy followed by courier companies in Pakistan, parcels cannot be opened before payment.
12. How can I contact Darulibas?
Address:
Shop No. 92–93, First Floor, Sitara Laal Plaza, Tata Market, Faisalabad, Pakistan
Phone:
+92 321 5281511
Email:
darullibasofficial@gmail.com
13. Are the product colors exactly the same as shown?
We try our best to display accurate product colors. However, slight variations may occur due to different screen settings and lighting during photography.
14. How can I track my order?
Once your order is dispatched, we will provide you with a tracking number (if available) so you can track your shipment through the courier service.
15. Can I cancel my order?
If your order has not been dispatched, please contact us as soon as possible. We will do our best to process your cancellation request.
16. What are your customer support hours?
Our customer support team is available:
Monday – Saturday
10:00 AM – 8:00 PM (Pakistan Standard Time)
You can contact us by phone or email during these hours.